Shipping policy
WKW Shipping Policy
At WKW, we believe your order should arrive as beautifully and smoothly as it was made. We ship worldwide with DHL Express, so your new treasures reach you safely, no matter where you are.
Where We Ship
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We currently ship to Europe and Worldwide using DHL Express.
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If your country doesn’t appear at checkout, please reach out to us at info@wkwactive.com and we’ll try to help.
Delivery Times
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Europe: 3–7 business days
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Worldwide: 5–10 business days
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Indonesia Shipping
We offer free standard shipping nationwide across Indonesia.
Orders are dispatched from Bali using trusted local couriers.
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Please note: shipping times may vary depending on customs clearance and local delivery services.
Shipping Costs
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Shipping costs are calculated at checkout, based on your delivery address and package weight.
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Duties, taxes, and customs fees (if applicable in your country) are not included in our shipping price and are the responsibility of the customer.
Order Processing
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Orders are usually packed and shipped within 2–3 business days after payment confirmation.
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You will receive a tracking number via email once your package is on its way.
Important Notes
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Please double-check your shipping address at checkout. We cannot reroute packages once they’ve been shipped.
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If a package is returned to us due to incorrect address or refusal of customs payment, we can resend it, but additional shipping costs will apply.
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In rare cases, customs clearance may delay delivery beyond our estimated time frames.
Lost or Damaged Packages
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If your package arrives damaged, please contact us immediately at info@wkwactive.com with photos of the packaging and item.
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For lost shipments, DHL tracking is very reliable — but if something goes wrong, we’ll work with DHL to resolve it.
Your WKW package is not just a product - it’s a piece of empowerment. Thank you for letting us ship strength and sparkle your way.